Last updated: August 6, 2025 · Effective: August 6, 2025
Clarance ("Clarance", "we", "our", or "us") is a music sample clearance service. This Privacy Policy explains how we collect, use, and protect information when you use the Clarance mobile app or any related service (collectively, the "Service").
For privacy questions, email us at privacy@clarance.app.
| Category | What we collect | Why |
|---|---|---|
| Account | Email address, display name (optional) | Create and manage your account; send clearance status updates |
| Audio | Short audio clips you submit for identification (typically 5–30 seconds) | Fingerprint and identify the song — clips are not stored after processing |
| Identification results | Song title, artist, ISRC, rights-holder information returned by fingerprinting services | Power the clearance request and populate your catalog |
| Clearance records | Reference numbers, timestamps, status history, communications log | Maintain an auditable record of your clearance requests |
| Payment | Billing details processed by Stripe (we never see or store raw card data) | Process subscription and clearance payments |
| Device / usage | Device type, OS version, app version, push-notification token (if enabled) | Deliver push notifications; diagnose crashes |
We do not use your audio or clearance data for advertising, and we do not sell or rent your personal information to third parties.
Clarance integrates the following third-party processors. Each operates under its own privacy policy.
Audio submitted for identification is sent directly to ACRCloud and/or AcoustID over an encrypted connection. Audio clips are never stored on Clarance servers — they are forwarded to the fingerprinting service and discarded.
All data is transmitted over HTTPS/TLS. Access to production systems is restricted to authorized personnel. Payment data is handled exclusively by Stripe and is never stored on Clarance servers.
Clarance is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise any of these rights, email privacy@clarance.app. We will respond within 30 days.
If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you via email or an in-app notice at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.
You may request deletion of your account and all associated personal data at any time. We will process the request within 30 days and confirm by email.
Submit a data deletion request →
Questions, concerns, or data requests:
privacy@clarance.app